Employee Highlight – Cory Tepfenhart, Order Entry Services Team Leader
We are proud of our employees and the pride and care they take producing your orders and want to share their stories with you.
Each month we highlight one of our employees and the department they work in! You will get a look behind-the-scenes here at the lab, and get to know one of our own a little bit better.
Did you know that H&H offers full service workflow management for our school and sports accounts? Read further to learn about our awesome Order Entry Services team and, Cory Tepfenhart, their team leader.
I had the pleasure to sit down with Cory Tepfenhart, who manages the Order Entry Services team. He is one of H&H Color Lab’s most talented team members and expresses great pride in his team of four employees!
Q What is it about your job that you love?
A: It’s 100% about the people I work with. I have been at H&H about two and a half years. During that time, I have slowly built good relationships with our small team, so we feel more like a family at this point. We take great pride in being able to help our customers streamline workflow and come up with solutions to fit their business model. We are able to be a strong voice and advocate for the studio within the lab.
Q So what is it, exactly that Order Entry Services does?
A: We manage the studio workflow for volume photographers. The work we do allows them to stay hands off when it comes to their in-office workflow, cropping, data and image management, etc. By outsourcing this back end work to the OES team, the studio has more time to focus on sales, building relationships with their customers and growing their business. Our Order Entry Services team members are experts in the field, so they know the best way to organize the studio work and integrate it into the lab environment. This service is what makes H&H a full service lab. It takes that worry and burden away from the photographer all-together.
Q What did you do before coming to H&H Color Lab?
A: I was a U.S. Marine combat photographer for about ten years. I served as a photo-journalist, documenting the moments and telling the story. I served in both Iraq and Afghanistan during my service time. I feel like the experience gave me the technical knowledge and background to be able to communicate with our customers clearly. While portrait and volume photography is different than photojournalism, the tools and knowledge used are the same. I understand what they are doing and understand their needs.
Q What changes have you noticed in the photography industry?
A: There is a shift to volume work. The small business owners that we work with and have relationships with are expanding their palette. We now see many career photographers working in the volume setting for both schools and sports. Some of these customers are seeing a large increase in volume business, so they are leaning on the expertise within the lab to scale their businesses. We also see portrait photographers crossing over to this type of volume work in addition to their typical portrait work. With the increase in their volume sales, we have had to look at our own work flow in OES to maximize our capacity. We have streamlined and fine-tuned everything that we do from the way orders are received, data entry processed all the way to the final process of printing the order.
Q In your free time what do you like to do?
A: I am married with two young daughters, ages 2 and 6, so I don’t have a lot of free time!
We like to do the typical things like going to the park, the pool and things like that.
I am also pursuing a degree in Business Marketing currently, so that takes most of my time when I am not working at the lab.
Q That is cool—what made you decide to do that?
A: In talking to the photographers, I realized that most of the conversations we have and questions asked relate to business and the best way to market their businesses. I understand the technical side quite well, but I feel like my continued education will help me understand their concerns, and help me to serve them better.
Images below by Cory Tepfenhart