The Connection Newsletter – November 2016
November 2016 This month, we take time out of our busy, hectic lives to slow down–to simply say Thank You!! We appreciate you very much. Our customers are the back bone of our business, and we would not be here without you. We wish all of you a Happy Thanksgiving, and hope that you are able to spend time with your families and friends. In honor of the holiday, our office will be closed on Thursday, November 24th.
Extended Customer Service Hours
To help serve you better, we will have extended customer service phone hours through Christmas. Our customer service phone hours are 8:30 am-7:30 pm CST Monday-Thursday and 8:30-5:00 pm CST Friday.
Table of Contents
- new products
- hhstudio updates
- holiday ordering
- schools and sports
- on the road again
- employee highlight
20% off Gallery Wraps
20% off Jewelry
30% off Collages Proof Books
We will not be offering specials in December, as we are very busy preparing orders for the holiday season. Regular monthly specials will start back up in January.
NEW Classic Modern available with three framing options
Our popular 7×7 torn edge print is now available in three simple, Classic Modern frames. These 13×13 solid wood frames are available in white, black and hickory colors. Your image prints on our beautiful watercolor paper and is then given hand torn edges for a fine art look. Mounted in an extra deep, white on white mat, with no glass, your image truly is the focal point. Frames come complete with black backer paper and hanger. Give your customers something fresh with our NEW Classic Modern!
Seven NEW Foil Card Designs just in time for the holidays!
New combination options for current foil cards
Seven great foil colors – Silver, Gold, Pearl White, Red, Green and Blue
Six beautiful press papers – Satin, Art Matte, Pearl, Linen, Watercolor and 100% Recycled
Optional foil-lined envelopes in Red, Gold and Silver
Don’t forget return address labels – design yours to match your card!
Merry Christmas Border
Merry Christmas & Happy New Year
Peace, Joy, Love
Happy Holidays Border
Peace, Joy, Love, Snowflake
New Foil Card Design – Snowflake – added to hhstudio!
NEW Snowflake Folded Sideshow Card is now available in both horizontal and vertical formats.
New OPTIONS FOR CURRENT foil cardS added in hhstudio
Our new release of hhstudio includes additional foil card shapes for some of our existing designs.
For Unto You
Oval Designer Card
Horizontal and Vertical
Image by Ariana Falerni
Folded Designer Card
Horizontal and Vertical
Horizontal and Vertical
New ornaments added in hhstudio
Introducing new ornaments! Let your light shine through the frosted Glass Lightcatcher ornament. This tempered glass ornament with a beveled edge gives a soft transparent look to your image as the Christmas tree lights reflect through. It can also be displayed year round when hung in a window or on a mirror as a suncatcher ornament. Our new Silver Snowflake ornament features a classic snowflake shape, finished with a silver ribbon.
Our new holiday ornaments are the way in to your customers’ hearts! Offer them as a special incentive with purchase, or simply give them away as gifts from your studio. Your clients will remember your studio every holiday season when they look at this special keepsake.
We also have a great line of existing ornaments for you to choose from, plus many great templates for easy design!
For the most current information and pricing on ornaments, click here (scroll down to ornaments)
Image by Ariana Falerni
Image by Karen Goforth
Customize your calendar! Design your own, or use our free templates for ease of ordering…just drag and drop your images to produce this great product.
Satin Stock- 8.5×11 horizontal-order with or without borders
|Classic theme||Colorful theme||Slate theme||Vintage theme|
special notice for macOS Sierra users
Apple has just released an update to their operating system called macOS Sierra
When Apple or Microsoft release a major update, we test our apps to make sure your H&H ordering experience stays as painless as possible with the new upgrade. We have tested and retested each of our apps with macOS Sierra and have NOT found any issues when prepping and placing orders, or updating H&H software that is already installed on your computer.
The only temporary hiccup we found, is when installing one of our H&H ordering apps on a mac that does not have the H&H ordering app already installed (hhstudio, hhschools, eZsports). We are currently working with Apple to resolve this issue.
In the meantime, if you are planning to upgrade to macOS Sierra, please make sure you have the H&H ordering apps installed before updating your mac to macOS Sierra. Doing this will ensure you will be able to continue using H&H ordering software to place orders for your customers.
Keep an eye on your email as we will let you know once this has been resolved.
As always, if you have any questions or concerns before updating, please give our customer service team a call!
We have discontinued a few items including frame D-009, Embossed Exotic Silver Ostrich album covers, as well as the Ashlynn and Emily Necklaces. We will be offering new wooden ornaments, as well as a frame option for our stone tiles very soon!
Look for another hhstudio release soon! This release will require a fresh install from our website and replace the existing version as soon as you finish the install. This version will include various upgrades and will deploy the version of Java that hhstudio requires. You may also notice slightly larger buttons as well as a sharper look and feel. Please look for the upgrade and install as soon as possible to receive the added benefits.
With Christmas quickly approaching, we want to let you know our products will continue to be produced and shipped in our normal service times throughout the holiday season. However, it is important to mark the “Need for Christmas” box in hhstudio (available from November 15th-December 23rd). This alerts us to choose the correct shipping service to ensure your order will arrive on time. If this box is not checked, your order will ship with regular default shipping set up in your account, which might delay the order for Christmas. Extra charges may apply if expedited shipping is necessary.
Here are a few tips we put together to help you reduce stress at the studio during the holiday season: Photography Stress Reduction Tips
If you submit orders for these products after the posted cutoff dates, you will need to request upgraded chargeable shipping through customer service to assure delivery for Christmas.
- December 2, 2016 – Velveteen and fleece blankets
- December 13, 2016 – Lenticular prints
- December 16, 2016 – Leather wrap albums
- December 19, 2016 – All Gallery Lay Flat, Economy, Guest Book Albums, as well as Photographic Pano Books
- December 19, 2016 – Image block wraps and framed prints
- December 20, 2016 – Banners and wall clings
If you are using our design/print/bind service for albums, the following dates apply for design approval:
- December 1, 2016 – Design form and images must be submitted if you are ordering any type of Album or Photographic Pano Book.
- December 15, 2016 – Designs must be approved if you are ordering a Leather wrap album.
- December 16, 2016 – Designs must be approved if you are ordering any Gallery Lay Flat, Economy or Guest Book Albums, as well as Photographic Pano Books.
School and Sports Resources
|Schools Calendar||Sports Calendar||Classes/Events Calendar|
Save the Date!
Mark your calendars for H&H’s 2017 Education Classes
This beginning school photography class will teach you best practices to help you have a successful picture day.
June 27-29, 2017 @ H&H Color Lab in Raytown, MO
Sports Boot Camp is back!
This year we will focus on T&I youth sports photography. We will teach you everything you need to know to have a successful picture day!
July 18-20, 2017 @ H&H Color Lab in Raytown, MO
All of our classes include hands on training, amazing instructors, hand outs and networking with other photographers like you!
Event details and sign up registration will be posted January 2017. If you have any questions, please contact Amy Drum at firstname.lastname@example.org.
School Project Workflow
Our own Cory Tepfenhart has created a video to show you some simple tips for School Project Workflow; Click here to utilize this great resource!
Studio Organization for the Volume School Business
Jeff Edwards, Scholastic Reflections, talks about how he manages his 150 schools. Whether you photograph one school, 150 or more, this information is invaluable. Click here for this useful video.
We pride ourselves in providing our customers not only with excellent products, but with great educational resources as well. Our blog features articles about equipment, lighting, advice from other professionals and all kinds of great photography tips. This is just one of the many ways that we provide our customers with the tools they need to succeed as professional photographers.
Meet Ariana Falerni!
You will love meeting Ariana Falerni Photography
Lessons from the Road with William Innes
We recently spent 5 days traveling up and down the California coast with The Focus Tour. We visited Los Angeles, San Diego and San Francisco with an amazing group of photography educators. The Tour was Melanie Anderson’s idea and was sponsored by H&H Color Lab, 17Hats, Fundy Software and other industry leaders.
We spent the daytime traveling, shooting and having enlightening discussions. Evenings were spent in each host city presenting a formal program of education, motivation and networking. We were joined by some of the industry’s heavy hitters including Sue Bryce, Scott Robert Lim, and Andrew Funderburg.
Q&A with Collages team!
Q: Can Collages help me save time?
A: Yes, we are constantly innovating new ways to save you time:
- Customize galleries and apps during your image upload.
- Upload pre-categorized image galleries.
- Use our customer service team to answer your client’s technical support and order questions.
- Use favorite folders and our custom design services for beautiful, easy album creation.
- Choose auto-fulfill for worry-free fulfillment direct to your clients.
- Use Order Review to retouch and replace only the images your clients order.
- Try our post-production services to edit, color correct, and make artistic edits.
Sign up for free. No credit card needed. discover.collages.net or call 877.638.7468. Includes over $200 in product coupons and free album design software, a $400 value.
Branded image gallery shows look and feel of the photographer’s branding across multiple platforms.
Images by Perfect Pear Photography
Collages gives you control over what matters and ease of use to save you time.
Meet Denny Chandler
Software Engineer, IT Department
The IT team here at H&H makes our “world go round”! From developing our custom proprietary ordering software to providing and maintaining our internal business and production technology systems, they are one group of amazing team members we just can’t do without – and can’t thank enough! Meet Denny Chandler and you will understand why.
All of our H&H “elves” are here at H&H for the next three months working hard to get out all of your seasonal and Christmas orders!
Please check back again in December for upcoming events in 2017.