Our Photo Lab’s Holiday Season Customer Service Schedule
Because we know that our customers are working extended hours to meet client deadlines, our customer service representatives will be here to answer your questions on the phone from 8:30 am – 12:30 pm on Saturdays through December 18.
The lab will also be closed on December 24th and 31st to celebrate the holidays with our families.
With the exception of a couple of specialty products and photo services, there are no cutoff dates again this year! For all other products and services, our standard service times will apply. (Don’t forget to allow for shipping time to your studio!)
We can tell that you all have been very busy by the number of orders coming in every day, so if you’re running behind, don’t worry, our staff is ready to handle all of your work!
To help out, we’ve once again added the “need by Christmas” check box in eZsuite, eZsports, LabPrints and ROES. Please use this check box as needed so we will know to upgrade the shipping when necessary as Christmas draws near. For orders using other ordering software, notify customer service of your Christmas needs, since this box in unavailable.
December 2:Custom designed albums for photographer – the final design must be approved by 9 am, December 2, for premium leather and luxury fashion covers, and December 13 for photographic and genuine leather covers. The original orders must have been placed through our design department by November 30 to guarantee delivery for Christmas.
December 6:If our leather and fabric photo print accessories are needed in time for Christmas, the order will need to be received before Monday, December 6, at 9 am. If needed, however, a 100% rush order can be placed before 9am on December 10. This will result in the invoice amount being doubled, as well as being invoiced for upgraded shipping.
December 17: For prints larger than 20×30 as well as our custom banners, orders must arrive by 9 am, on December 17, to allow standard ground shipping to deliver in time for Christmas.
using the latest version of eZsuite, you can now order retouching on images without ordering prints or products. These retouched images will be available for 60 days on the “your orders” page of our website.
School and Sports Flyers Now Printed With 5-inch Attached Payment/Proof Envelopes
If you’re one of H&H’s many customers who have used our 8.5-inch x 14-inch digital press flyer/envelopes during 2010, be sure to read this important message!
We began an improvement process during 2010 moving from the old 3.5-inch attached envelope to a larger 5-inch envelope. This envelope portion is used for your customers to place their orders, include payment, and can also be used to print the proofs on when incorporating a proof plan.
Some customers were still using versions of the 3.5-inch preprinted school envelopes until our inventory of this size was exhausted. We are now printing only on the 5-inch envelope version. This is true for our pre-printed elementary, secondary, sports and dance stock designs and “design your own envelopes” blank forms used for your custom front and back creations, often used for custom proof plans.
Please note that you should review all your flyer and proof designs soon and insure that they are designed for the current 5-inch envelope.
Good news to know! If H&H’s design center originally created your custom designs for the 3.5-inch envelope, we’ll make changes to the envelope portion free of charge! Just contact Anne Bonebrake and she’ll be happy to work with you.
If you did your own designs, please make sure to modify your old 3.5-inch to fit the new 5-inch format in advance of placing your next order to avoid production delays.
In the mean time, all of our web classes are recorded and you can watch the professional photographer training videos any time you want. Software, product, workflow, and marketing training videos are available 24/7 on our website–Check them out!
Photographic Holiday Cards-Nothing beats the quality of a beautiful card printed on photographic paper and this is the perfect time to order these cards for your clients!
You can now enjoy the same price for a minimum order of 24 cards as you do for a quantity of 500 cards! To assure you receive the same pricing as the 500 quantity level, order through eZsuite and use the Coupon Code: Holiday Cards. All cards include envelopes.
Let us create a DVD slide show of your images and boost your add-on sales! This DVD slide show can be a stand alone product or an add-on to provide you with many different marketing options! It is a dynamite product and one you will want to offer all your clients!
Order using eZsuite
Expires December 31, 2010
Photo Framing – 25% off all frames!Frames are available in a range of sizes from 3½x5 up to 30×40. Mounting and packaging is included with the frame price. Print, matte and glass are priced separately. All frames include FREE GROUND SHIPPING.
33 cents each – Pearl paperExpires December 31, 2010
Watch for January Specials!
We are welcoming 2011 with some great photo product and services specials professional photographers won’t want to miss! Watch our January Focus Newsletter for details about the following January Specials:
Two for One Print Special (11×14, 16×16, 16×20, 20×20, 20×24, and 20×30)
Jewelry special (great time to order samples with your own images and start to market for Valentines Day)
Calendar Special (Now is the time to offer 2011 calendars or choose your own month calendars)
Discount on our studio sample photographic albums (watch for our new cover selections)
5 Things School and Sports Photographers Should Do Before the End of the Year.
Begin planning your spring shoots; consider new backgrounds and setting themes, review your packages and try some new combinations and products, change proofing options to offer more choice; use new effects such as green screen and multiple poses from one image (see accompanying article about our new 8.5″x14″ flyers with 5″ envelopes).
Time is running out for yearbook production reservations; if you’re providing soft cover yearbooks to your schools, H&H is your publisher, and you DON’T already have a production reservation for spring, contact Jeff Locklear soon!
Snow is falling and the temperature is dropping; but spring and summer sports are being organized NOW! Check with your local baseball, softball, soccer, swim and spring flag football leagues to book new business soon or it will be too late for 2011.
If you’ve not already delivered your yearbook CDs, you’ll soon run out of time. Don’t be stressed out during the December holiday season…order them now and get them delivered to your yearbook staff before school dismisses!
Composites…if you’ve sold them, it’s time to produce them! Clean up those eZevent projects that will require composites and order your approval layouts and prints.
Zebex Scanner Trade In Offer and Support To End January 2011
We realize that there are still customers actively using Zebex bar code scanners with eZevent image match projects. H&H has not sold this scanner for the past few years as they are no longer available or supported as an OEM item. We have found that their replacement, the Opticon scanner, is a far superior piece of equipment in every way.
To encourage you to stimulate the economy and upgrade your scanning equipment, we’ll give you a $60 trade in discount on any new Opticon scanner purchased through Monday, January 31, 2011. Simply return your Zebex to any customer service representative with an order for a new scanner and they’ll discount the billing on your new Opticon to just $135. That’s $65 off the regular price of $195!
After January 31, 2011, the Zebex scanner will no longer be supported. Versions of eZevent released after this time may have the Zebex scanner import removed.