Employee Highlight – Bill Boda
We are proud of our employees and the pride and care they take producing your orders and want to share their stories with you.
Each month we highlight one of our employees and the department they work in! You will get a look behind-the-scenes here at the lab, and get to know one of our own a little bit better.
Bill Boda – Customer Service
Customer service is our forte at H&H. We have become known for our world-class customer service…which is only possible because of world-class team members like Bill Boda! You will enjoy reading Bill’s story and see why we are so proud to have him part of H&H for 23 years! His knowledge, dedication and contribution to our company and customers is his forte!
Q: What is your job title/position?
Customer Service Representative
Q: How long have you worked for H&H?
23 years this August.
Q: What did you do prior to working for H&H? How do those skills help you with what you do now?
Before I worked at H&H, I was a waiter, bartender, and housekeeper at hotels in the Kansas City area. I interacted with customers on a daily basis and learned how to work with the public. When I came to H&H, I started as a part-time employee, printing glassine bags for cut negatives. My other titles here have included Black & White Manager, Quality Control technician, member of the Process Improvement Team, and, most recently, Warehouse Manager (9 years). All of these jobs have given me a well-rounded view of H&H and everything that we do.
Q: How big is the staff/team that you work with?
Our customer service team is comprised of 11 employees, but I work with everyone here. We interact with production, management, and IT on a regular basis to assist customers.
Q: How has the company changed in the last ten years?
Wow…when I first began working at H&H, we were processing film and printing proofs. Everything was printed from negatives. Now we print digitally and rarely see negatives. When digital started taking over, our workflow here at the lab was constantly changing. Orders move through the lab much more quickly now than they did in the film days. H&H was a maze of a workspaces with more walls and smaller rooms than you see today. Many of the walls were taken down, giving the lab a much more open feeling. There are several employees that have been here as long as I have, which is really nice.
Q: What is it that you love about your job? Or how do you measure a job “well done” in a given day?
Across all of the department I’ve worked in and jobs I’ve done at H&H, I love the people I work with most of all. We have some wonderful employees here. Now that I am in customer service, where I have been for the past 3 years, I get to work with all of the great customers that H&H has. I love being able to talk to and help our customers achieve success in their businesses. In a given day, if I have been able to keep our customers happy, it has been a good day. It is an especially good day if I have been able to teach a customer how to use the software and they really begin to understand it and become proficient at it.
One of my biggest accomplishments that I am proud of here at H&H is getting the cardboard and paper recycling program started. Working in the warehouse, I noticed how much we were throwing out. We tested a program for a year before we went lab wide with it. I believe that we started it in 2007. Since then, we have recycled approximately 25 tons of cardboard and 15 tons of paper each year. I really appreciate H&H being willing to make the commitment to start and continue this program.
Q: What do you like to do in your spare time, hobbies, interests etc.?
In my spare time I have several interests. I love spending time with my wife and my dog. I met my wife Christina here at H&H 18 years ago. We have been married now for 16 years. She still works here too, and it is nice to have lunch together and drive to and from work together every day.
We rescued a Boston Terrier from a shelter 3 years ago and have fallen in love with the breed. I began posting so many images to Instagram when we got her, I figured she was going to take over my account, so I made a new one just for her. If you want to follow her, it is zoe_bostonterrier1. She is one of my favorite subjects to photograph. In addition, I enjoy landscape and nature photography as well as something my wife and I call “urban mining”. We like to drive through the industrial areas around town to photograph the old brick buildings, graffiti art, and history of Kansas City.
Something else I enjoy is cycling. It relaxes my mind and I love experiencing the city. I have ridden in the MS150 twice as well as various other rides for charity.
Our other love is hanging out with our Mini Cooper car club. Our son is a “motoring advisor” aka salesman, at the local dealership and sold us our first Mini two years ago. Now we own two of them. We are part of the Mini Enthusiast Club of Kansas City and we participate in a lot of group functions. Of course, any car club is a bit about the cars, but it is also very much about the charities we support and the great friends that we make. They are a wonderful group of people, and very giving.