Employee Highlight – Kenisha Norton
We are proud of our employees and the pride and care they take producing your orders and want to share their stories with you.
Each month we highlight one of our employees and the department they work in! You will get a look behind-the-scenes here at the lab, and get to know one of our own a little bit better.
Kenisha Norton – Digital Press
Our Digital Press department handles a significant portion of our orders at H&H Color Lab. The department is responsible for all press products, such as notepads, brochures, posters plus album and book components that utilize the digital presses. We are honored to introduce you to long-time employee, Kenisha Norton!
What is your job title/position?
Digital Press Assembler.
What do you do as an assembler?
Our printers print the images. We then assemble them into a digital press portrait book, cards, invitations, posters, etc. We deal mainly with HP digital presses. We print the images on different substrates like canvas or paper and make books or yearbooks. That sounds like a lot of equipment to learn. Yes, it is! We learn how to use our booklet maker to create soft cover yearbooks. We also learn how to use press and packaging equipment. It takes a week to learn how the all the equipment works. We also do school, sports and events products like trader cards, PVC ID cards and school ID cards. Next level is foil press, Thermotype (which cuts cards into different shapes). We have to change the dies if we have different requests for different types of foils and shaped cards. Do you have lean process meetings? Once a year or so. Each one has a different group, with fresh eyes, to come in and see if there is a better way to do things, a shorter way to complete it. Around graduation and Christmas, we have a lot of different shaped cards and foil cards and it can get pretty intense. When we do foil, the machine has to be hot. When you do regular cards, it has to be cool. So, the machine has to be cooled down for about thirty minutes to allow for the next type of cards. I also do all the training for this department.
How long have you worked for H&H?
In September, I will have worked at the lab for 11 years.
How many people are in your department?
There are about 5-6 of us. It changes during the seasonal times. At the end of August, we have a larger staff through the holidays. A lot of our training comes during that time.
What are some of the ways lean principles are applied in your department?
We have a lot of things basically labeled, such as what kind of die type. You know exactly where they are and where they go. When it comes to equipment like box cutters, etc., everything has its place and is visible. Every assembly station is the same as far as where things are located, placed and how it is set up. Each area has a cubby with the materials you need to create that product. As far as printed orders, there is a shelf where everything goes. There is a shelf with a label showing the due date, so you use that as a guide on what to work on first.
What did you do prior to working for H&H? How do those skills help you with what you do now?
I worked at a mail order type pharmacy. I think that the multi-tasking carries over. Having different creative ideas utilized on how to improve the process is similar to my past job. We work close with one another since our department is so small. You work by yourself a majority of the time, but there is always someone there to help out if you need it and to ask if you have questions. Your manager is right there too, in case you have questions—so they work closely with us.
What different roles have you had here?
I started off in SSE assembly, where we did school picture packets, magnets and items like that. Currently, we do go over there to help sometimes when they are busy. That gives us a refresher on how to do things in that department.
How has the company changed in the years since you first started working here?
I believe the assembly process has gotten a lot easier since I first started working here. We used to have to hand feed the items into our laminator, but now the process is automated. It feeds the pages into the laminator. This keeps us “hands free” to do other tasks that are needed. This really helps us during the busy season.
What is it that you love about your job? Or how do you measure a job “well done” in a given day?
I love looking at all of the different images. I love assisting, making sure the customer’s order is complete and correct. When we get compliments from the customers, telling us that they received everything that they needed and they are happy with the results, that makes us feel good.
What do you like to do in your spare time, hobbies, interests etc.
My hobbies include shopping. I like fashion design. I like to spend time with my son. He is into sports. He plays basketball and does track. He does high jump for track. He starts physical therapy soon. He is ready to get back into his sports. His favorite sport is basketball.
Tell me a little bit about your personal life, family etc.
I have a sixteen-year-old son. He goes to Truman High School. We have a dog named Jordan, a long-haired Chihuahua/Yorkie mix. I am in a long-term relationship. I have one sister, one brother and one nephew. They are all in the area. I am the oldest.
Tell me about a favorite trip you have taken!
My favorite is Atlanta. We go every year—they have lots of great fashion there.
What are some of your favorite movies?
One of my favorites is “Poetic Justice.”
What is your favorite meal, to eat out?
I would say Italian and Mexican—my two favorites.
What kind of music do you like?
R&B and hip hop!