How to Cancel Orders

Cancel button with hand cursor

We have added a new “cancel this order” feature to make it easier for those times you need to stop an order from being produced at H&H. Look for the “cancel this order” link in the confirmation email for your order and click on the link to quickly and easily cancel.

If your order has not already been started in our production department, we will cancel it and you will receive a screen confirmation immediately. You will also receive an email confirming the cancellation.

If the order has already been started and we are unable to cancel it, your screen will message “I’m sorry, your order could not be automatically cancelled. Please contact customer service for any additional assistance.” In this case, the order was not able to be successfully cancelled because some part of the order had been started.

So, if you accidentally send an order, or need to cancel for another reason before we start production, it is now just an easy “click” to do so! BUT REMEMBER – our production works seven days a week, so you have to send your request quickly!

 

Email Example:

Cancel Order

H&H Color Lab

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